Customer Success Representative

 Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

• Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 50 countries, with a 80% of them being Cac 40 companies.
• Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.
• Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.

What will you find at DiliTrust?

-> Innovation: Be at the forefront of legal tech advancements.
-> Global Impact: Collaborate with diverse teams in an international and multicultural context.
-> Career growth: Grow and develop within the future unicorn of legal tech.
-> Stimulating workplace: Experience the positive "Happy at Work" environment.

Your tasks :

From our Munich office, manage the needs and the evolution of a portfolio of existing DiliTrust clients in DACH region, ensuring success, retention and growth (Account Manager role). Basically, this implies :

• Establishing and nurturing strong executive sponsorship.
• Managing the relationships with a portfolio of clients : senior executives within multinationals but also mid-sized companies. You will do business with legal departments, CEOs, board members and management teams.
• Monitoring business & usage KPIs, training needs and clients suggestions.
• Managing requests for changes, up/down selling, and incident escalation.
• Creating an excellent first-time user experience leading the onboarding of new customers, training them, and providing support to the change management that facilitates the adoption of DiliTrust (Project Manager role).
• Spearhead, create and drive full project implementation plan per each customer you onboard.

Profile required:

• This role requires strong communication skills, verbal & written, as well as displaying executive presence and confidence in varying levels of customer situations.
• You'll need to be very adaptable, as you'll be handling a wide range of assignments. You'll be the first Customer Success Representative in our German office !
• Minimum of 3 years of experience in an Account Management position, roles related with customer engagement, delivery management and/or project management in a SaaS area.
• Bachelor’s degree at least.
• Bilingual in German and fluent in English. A third language, like French, is a big plus !

Recruitment process :

Everything moves fast at DiliTrust! We are able to handle the entire process of recruitment in less than 15 days after our first telephone conversation !

What we offer

• German contract
• € : between 50K€ and 55K€ per year + 10K bonus
• Join a fast-growing company in a friendly, international environment (offices in France, Italy, Spain, Canada as well as Dubai and Mexico);
• Our "Telework Charter" guarantees that you can find the right balance between "Onsite" and "Remote";

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DiliTrust is a socially responsible company, committed to the diversity of its teams and to promoting professional equality at all levels.